New custom installment plans available. Shipping is always free to US.

Cancellations & Refunds

Cancellations & Refunds

All sales are final. At the discretion of Seller, orders cancelled after 24 hours may be subject to a 35% administration fee, whether or not your order has shipped. If your order has shipped, you (the Buyer) will also be responsible for actual return shipping charges. REFUNDS WILL ONLY  BE ISSUED TO THE ORIGINAL PAYMENT METHOD USED WHEN PLACING THE ORDER. RETURNS AND REFUNDS ARE SUBJECT TO POLICIES OF THE RESPECTIVE BRAND SUPPLIER. Brands such as EWheels will accept unopened returns, but the customer will bear the cost of the original shipping, return shipping, and a restocking fee. So please, before placing your order, make sure this is a product you want and will not regret purchasing. Seller may cancel orders at their discretion. If you have any questions, please inform us..

Warranty Claims

We work diligently with our customers to avoid warranty claims and will seek to resolve issues amicably. Bicycles and scooters require initial assembly, adjustments and fittings, and regular maintenance thereafter, and none of these requirements are covered by manufacturer warranty. If fact, the inverse is true: failure on the part of the customer to properly maintain their new bike could result in voiding a warranty.

All warranty communication is ultimately between the customer and the manufacturer for genuine issues of workmanship or defect within the warranty period, and the supplier will repair or exchange products AT THEIR DISCRETION.

Electric Machines and its suppliers DO NOT accept product returns due to buyer’s remorse. Before placing your order, place make sure that the products you choose will meet your needs without regret. Furthermore, please understand that the installment payment option acts as a layaway option. Thus, orders will not ship until the completion of the installment agreement. If the customer has not opened or used the item, and it can still be sold as new, the item may to be returned to the supplier (upon their prior approval) and Electric Machines, Inc will refund the customer once the supplier determines the salability of the item, and has processed their own corresponding wholesale refund.